Contact SmartBuyTrends


Find answers to common questions.

We value your feedback and are here to assist you with any inquiries. Your feedback helps us improve and provide better services. Thus, please contact SmartBuyTrends and share your thoughts and experiences with us by emailing at: support@smartbuytrends.com.

At SmartBuyTrends, we believe in sustainable and eco-friendly practices. Consequently, we have implemented several measures to reduce our environmental impact. For instance, we use recycled materials for our packaging whenever possible. Additionally, we work closely with suppliers who share our commitment to sustainability.

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Will I receive the same product that I see in the picture?

Yes, you will receive a product that closely matches the picture. However, small variations may occur due to factors like lighting and screen settings. Therefore, please check the product description for details.

Your satisfaction is our priority, we are here to provide you the best shopping Experience

Where can I view my sales receipt?

For each purchase you make, a detailed sales receipt we will send to your email address. In addition, if you have registered an account on our website, you can also find your sales receipts within your account dashboard. Moreover, this ensures you have access to your purchase history at any time.

Therefore, if you have any further questions or need assistance locating your sales receipts, please don't hesitate to reach out to us. We're here to help.

Can I change my shipping address after placing an order?

Yes, you can change your shipping address after placing an order. However, you need to contact our customer service team as soon as possible. If your order has not yet been processed, we will be able to update your shipping address. Otherwise, if the order has already been dispatched, we might not be able to change the address. Hence, it is crucial to provide accurate information at the time of purchase to avoid any issues. Additionally, you can always review and update your shipping details in your account settings to ensure future orders are correct.

Will you restock items indicated as “out of stock?”

We strive to keep our stock up-to-date, and we work diligently to restock items that are marked as 'out of stock.' Nevertheless, availability also depends on our suppliers. Therefore, we recommend checking back regularly or signing up for notifications to stay informed about restocks.

Where can I ship my order?

We are delighted to provide our services across the United States. Additionally, we are proactively pursuing opportunities to enhance our international shipping capabilities. For our valued customers in Latin America, we recommend the option of having your order shipped to a USA mailbox. Meanwhile, upon reaching the USA mailbox, a local service provider in your country will seamlessly manage the final delivery, with shipping costs determined by the weight of your shipment.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Nevertheless, please visit our Shipping Information page for more details. Moreover, we are continuously working to expand our shipping destinations.

How can I track my order?

Firstly, you can track your order by logging into your account on our website and navigating to the "Order History" section. Additionally, tracking information will be emailed to you once your order has been shipped.

What is your return policy?

For detailed information, please visit our Return Policy page. In summary, we strive to make the return process as straightforward as possible to ensure your satisfaction.

 

How do I apply a discount code to my order?

To apply a discount code to your order, follow these steps:

  1. Firstly, add items to your cart: First, browse our products and add your desired items to your shopping cart.

  2. Secondly, go to checkout: Once you have everything you need, proceed to the checkout page.

  3. Next, enter your discount code: On the checkout page, you will find a field labeled "Discount Code" or "Promo Code." Enter your code here.

  4. Finally, apply the code: After entering the code, click the "Apply" button to update your total. As a result, if the code is valid, you will see the discount reflected in your order summary.

In the end, if you encounter any issues, please contact our customer service team for assistance. Nevertheless, make sure to check the terms and conditions of the discount code, as some exclusions may apply. In fact, only one discount code can be used per order.

Contact SmartBuyTrends